By signing up for or using Zikorail Solutions, you agree to these Terms of Service. If you do not agree, do not use the platform. These terms form a binding agreement between you and Zikorail Solutions ("Zikorail Solutions", "we", "us").
Zikorail Solutions is a multi-tenant WhatsApp AI marketing and sales platform that enables businesses to automate customer conversations, manage follow-up pipelines, send campaigns, process invoices, book appointments, and manage contacts — all through WhatsApp.
AI replies are generated primarily by DeepSeek (text conversations), Google Gemini (image and media analysis), and Anthropic Claude (fallback when primary AI is unavailable). You acknowledge that message content is transmitted to these third-party AI providers to generate responses.
You are responsible for:
You must be at least 18 years old and represent a legitimate business to use Zikorail Solutions.
You agree not to use Zikorail Solutions to:
We reserve the right to suspend or terminate accounts that violate these terms without refund.
Zikorail Solutions is a subscription service billed monthly or annually in Nigerian Naira (₦). Payments are processed securely through Paystack.
Zikorail Solutions is a paid subscription service. Payment is required at the start of each billing period before access is granted. We do not offer refunds for the current billing period once payment has been processed.
If you believe you were charged in error, contact us within 7 days via WhatsApp and we will investigate promptly. Disputes that are valid will be resolved with a credit or refund at our discretion.
Zikorail Solutions uses third-party AI models to generate responses sent to your customers on your behalf. The current AI stack is:
You are responsible for configuring the AI's behaviour through your briefings, catalogue, agent settings, and instructions. You accept that AI-generated responses may occasionally be inaccurate, incomplete, or contextually inappropriate. We are not liable for any consequences arising from AI-generated content sent to your customers based on your configuration.
You retain full ownership of your business data, briefings, catalogue content, and customer contacts. We do not claim any ownership over content you create within the platform.
We aim to keep Zikorail Solutions available 24/7 but we do not guarantee uninterrupted service. Downtime may occur for maintenance, updates, or events outside our control. We are not liable for losses caused by platform unavailability.
To the maximum extent permitted by law, Zikorail Solutions shall not be liable for any indirect, incidental, or consequential damages arising from your use of Zikorail Solutions, including lost revenue, lost customers, or damage to your WhatsApp number reputation.
Our total liability to you for any claim arising from these terms shall not exceed the amount you paid us in the 3 months preceding the claim.
You may cancel your subscription at any time from your account settings. We may suspend or terminate your account if you violate these terms. On termination, your access to the platform ends and your data will be deleted after 30 days.
We may update these terms from time to time. We will notify active subscribers of material changes by WhatsApp message or email. Continued use of the platform after changes take effect constitutes acceptance of the new terms.
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in the courts of Lagos State, Nigeria.
For any questions about these terms, reach us at: